Tier 2 Technical Support Engineer (Loyalty&Referrals)

Tier 2 Technical Support Engineer (Loyalty&Referrals) - Yotpo

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

We are looking for a customer service superstar with a technical flair to join our Tier 2 support team, work with some of the world’s top brands, and have an impact on our current and future offerings!
If you’re tech-savvy but also love interacting with people to give top-quality support, all while handling complex technical issues, we’d love to hear from you.

You will:

Act as a focal point for communication with the R&D and product teams

Handle Tier 2 cases quickly and efficiently

Act as a knowledge focal point within the support

Create and update knowledge base articles used by Tier 1 agents

Conduct training sessions for Tier 1 agents

Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them

Investigate and report bugs to the R&D team

About you:

Experience/Good familiarity with the following

HTML and CSS (Must)
SQL (Must)
Javascript - Advantage
APIs - Advantage

2 years of previous B2B technical support experience (Tier 2 experience - advantage)

Exceptional verbal and written communication skills in English

A tech-savvy self-learner who is capable of quickly mastering different fields within our product end-to-end

Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them

What we offer:

Standard working hours (whew, no night shifts!) and no work during days of the official BG holidays calendar

Track to success – work in a dynamic organization with ambient and laid-back office atmosphere

Individualized career development, rewards and recognition.

Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country

Additional health insurance package

Internal mobility program and refer-a-friend program

Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution

Food vouchers – monthly

E-learning portals and knowledge sharing sessions.

Company backed Hackathons, Tech conferences, workshops events, etc

Stocked kitchen and bar.

Equity in options.

Hybrid working – 2 days/week in the office.

#LI-Hybrid

Last updated: 19 hours ago