Experienced Technical Content Writer

Experienced Technical Content Writer - Yotpo

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

We are looking for an experienced and talented Content Writer who will have a leading role in the content creation domain for our SMS and Email products. You will have the freedom to contribute, shape and continuously improve our content writing processes. This role involves creating and maintaining high-quality technical content, and collaborating with cross-functional teams, including Product and Support, to create materials to educate customers.

What you'll do:

Content Creation: Write detailed technical articles, product guides, and FAQs on Yotpo SMS, focusing on new features, product releases, and updates.

Content Maintenance: Regularly update existing articles to ensure accuracy, relevance, and consistency with product changes.

Help Center Management: Maintain and improve the structure and usability of the company Help Center to ensure seamless navigation for customers.

Collaboration: Work closely with Product Managers, R&D teams, and the Support team to understand product features and translate complex technical concepts into customer-friendly content.

Content Strategy: Develop and execute strategies to align the Help Center content with user needs and company goals.

Customer Focus: Ensure all content is clear, concise, and addresses common customer challenges, empowering them to independently resolve issues and leverage product capabilities.

What to bring:

3 years of experience in technical writing, preferably in SaaS, tech, or related fields.

Native or near native-level English

Demonstrated ability to explain technical concepts to non-technical audiences effectively.

Proven track record of creating and maintaining help center or knowledge base content.

Experience working closely with Support and Product teams to gather information and translate it into user-centric content.

Familiarity with content management systems (CMS) and tools like Salesforce, Confluence, or similar.

Strong attention to detail and a knack for simplifying complex ideas.

A proactive and independent approach to identifying content needs and addressing them.

What we offer:

Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
Individualized career development, rewards and recognition.
Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
Additional health insurance package
Internal mobility program and refer-a-friend program
Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
Food vouchers – monthly
E-learning portals and knowledge sharing sessions.
Company backed Hackathons, Tech conferences, workshops events, etc
Stocked kitchen and bar.
Equity in options.
Hybrid working - 2 days/week in the office.

#LI-Hybrid

Last updated: 19 hours ago