Field Software Engineer Leader - VTEX
About the team
The Field Software Engineering team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.
About the Role
The FSE Leader is responsible for the squad's output and, in addition to being the leader of this team, it also has responsibility for the entire portfolio of customers that make up its squad. The FSE Leader also helps to prioritize demands and exceptions with the squad.
Who you are
- You have great leadership skills;
- Customer oriented;
- You can prioritize demands and exceptions within your team;
- You can establish strong relationships with our customers' middle to senior executives;
- You have solid experience in various areas around ecommerce. Experienced in solving business problems and quickly picking up new tools or skills;
- Analytical: a strong FSE Leader should be able to unlock value from data in order to identify opportunities;
- Tech savvy: some level of "technical comfort" makes it a lot easier to understand the product and its potential;
- You are mature and have a high "emotional quotient": patience, calmness under pressure, attentiveness (the ability to listen, rather than speak), empathy and a polite demeanor are a must for this role. You have a high ability of developing strong business relationships;
- A strong communicator - both verbally and in writing;
- You are able to work autonomously and has a very high level of energy;
- You are able to work with multiple cross-functional groups, including business and technical teams;
- You have experience in a mature/leading ecommerce player;
- Experience with Google Analytics;
- Advanced English.
- You are based in Medellin, Colombia.
It is not mandatory, but would be a plus:
- Experience with JavaScript, CSS, HTML is a plus;
- Experience with Web Analytics;
- Familiarity with API Rest and Soap;
- Experience with backend development;
- Intermediate user of Microsoft Excel;
- Experience with the VTEX platform.
VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021
Benefits
- Competitive compensation
- Profit-sharing
- Language scholarship: 65% subsidies in English, Spanish, Portuguese courses
- Free shipping on 1000+ VTEX store
Last updated: 22 hours ago
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