Senior AI Conversational Designer - TripActions

At Navan, “It’s all about the user. All of them.” We’re passionate about providing a seamless one-stop experience for business travelers, no matter how they travel, where they stay, or where they’re going.

We are looking for a Senior Conversational Designer for our NavanGo AI product team in Israel. The mission of this team is to create the trusted go-to, AI-first personalized travel partner—so invaluable to frequent business travelers that they can’t imagine traveling without it. In this role, your mission is to craft natural, engaging, and human-centric conversational experiences that align with our team’s vision and enhance the overall travel journey.

What you’ll do:

• Design and refine conversational flows that serve users before, during, and after their travels
• Develop and maintain a consistent tone, style, and personality across all conversational interfaces
• Collaborate closely with Product Managers, Engineers, UX Designers, and Go-To-Market teams to integrate conversational solutions into the overall product strategy
• Conduct user research and usability testing to optimize and iterate dialogue flows based on feedback and data insights
• Leverage both qualitative and quantitative data to continually enhance the conversational experience in a dynamic environment
• Stay informed on emerging trends and best practices in conversational AI and design, pushing the boundaries of digital interaction
• Advocate for a user-first approach in all conversational design initiatives

What We’re Looking For:

• 5+ years of experience in conversational design, UX writing, or a closely related field
• A portfolio demonstrating successful design of conversational interfaces and dialogue flows
• Deep understanding of user-centered design principles and the ability to craft compelling, engaging dialogues
• Proficiency with conversation design tools and methodologies, coupled with a keen attention to detail
• Strong analytical skills with the capability to transform data insights into creative design solutions
• Excellent verbal and written communication skills for effective collaboration with cross-functional teams
• An enthusiastic, innovative mindset and a passion for redefining digital conversations

Join us at Navan and help shape the future of travel by creating conversational experiences that truly resonate with our users.

Last updated: 19 hours ago