Technical Account Manager - Symphony
About us @Symphony
We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers .
But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .
The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.
JOB DESCRIPTION
Symphony is seeking a Technical Account Manager (TAM) to maintain and grow Symphony implementations with enterprise accounts. Technical Account Managers work in close alignment with Symphony Sales, Account Management, Product Management, Support, Customer Success and Engineering teams to ensure Symphony’s product and service meet clients’ expectations.
As the trusted technical Advisor to Symphony customers, the TAM is responsible for the health & growth of Symphony technology and integrations within their book of business serving as well as point of contact for technical service issues. The TAM is accountable for developing and reinforcing strong and effective client relationships, particularly with key partners and decision makers.
RESPONSIBILITIES
- Discuss product architecture, compliance, security, and risk with stakeholders. Coordinate internally for support on these topics
- Take ownership of all technical and product initiatives for designated accounts. Work together with Sales to ensure retention and increase penetration of enterprise accounts.
- Work in tandem with Account Managers to map out account structure, identify decision makers and establish touch points for technical operations
- Partner with the Sales on presales opportunities
- Gather product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide product roadmap updates to customers.
- Develop a comprehensive understanding of the customer environment and operational constraints. Ensure that any customer configurations are documented and part of the product development lifecycle
- Work with assigned accounts to establish a well-defined IT and business process for cloud and on-prem deployments. Coordinate go-to-market for new product features to ensure the best customer experience
- Provide detailed review of technical operations performance of account, metrics and service disruptions to management team and customer
- Assist Support Engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Symphony senior management to ensure timely resolution of service outages
REQUIRED QUALIFICATIONS
- Deep understanding of the following topics/technologies is required
- Networking: Firewalls, Proxies, Load balancers and similar equipment
- SSL/TLS, Certificates/PKI, Encryption algorithms, Security & Compliance concerns and constraints in Financial Institutions - advantage
- Cloud technology/services (AWS/GCP), containerization/orchestration/CICD etc.
- Cloud applications architecture
- Basic understanding of application development and interns, some development experience, ability to code for POCs (example or preferred languages: Python, Java script, Java, .Net)
- Basic understanding of desktop related tech (OS, Microsoft security policies, Software distribution), Mobile Device Management,
- 7+ years proven experience as a TAM, Solutions Architect or Sales Engineer
- Outstanding interpersonal skills. Ability to engage C level decision makers on product and technology
- Be able to present both the business and technical aspects of existing and future Symphony products to prospects
- Ideal candidate must be self-motivated and develop a deep understanding of Symphony product and technical stack
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
- Bachelor’s Degree in Computer Science, Math, or related field required or equivalent work experience
Compensation:
- Competitive Salary
- Sales Commission Plan
- Benefits and Perks vary based on location.
Benefits and Perks:
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Last updated: 16 hours ago
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