Scaled Technical Account Manager - Stripe

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

The Scaled Technical Account Manager (Scaled TAM) oversees and supports a scaled portfolio of enterprise users by leveraging automated tools, standardized processes, and proactive engagement techniques. This role focuses on consistent, high-quality account management rather than individualized, deep-dive engagements. The Scaled TAM ensures that all assigned users receive timely technical guidance, health checks, and adoption strategies. Additionally, they work cross-functionally across internal Stripe teams and provide an elevated support experience. If you embody a user-first and consultative mindset and are a keen problem solver, we want to hear from you. 

What you’ll do

Responsibilities

Portfolio Management & Monitoring

Proactive User Engagement

Conduct routine technical health checks to spot areas of improvement for Stripe’s users.Support Experience

Customer Advocacy

Knowledge Base & Process Improvement

Collaboration & Team Alignment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Preferred qualifications

 

Last updated: 18 hours ago

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