Starlink Enterprise Account Manager (Government Aviation)

Starlink Enterprise Account Manager (Government Aviation) - SpaceX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ENTERPRISE ACCOUNT MANAGER (GOVERNMENT AVIATION)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing aviation customers from contract signature, through successful activation, ensuring all contract terms are fulfilled.

This is an individual contributor role that will manage large, complex aviation agreements. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue.

RESPONSIBILITIES:

Be the primary point of contact for assigned customers or vertical, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships.

As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule

Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing and implementing corrective actions

Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction

Helps implement airline and aircraft entry into service and growth plans.  Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting and reliability

Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces

Represent Starlink throughout the assigned region by travelling to our partners offices, regional conferences and events as required.

Support and develop proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable.

BASIC QUALIFICATIONS:

Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience

6+ years of professional experience in business development, aviation operations, engineering or account management

6+ years working with customers in the aerospace and/or government operations

PREFERRED SKILLS AND EXPERIENCE:

Experience working with the US Government (DoD, IC), supporting operations and/or technical products and services

Significant knowledge or experience in Government contracts and satellite communications

Experience working with the FAA or other aerospace regulatory bodies

Significant experience regarding aviation and/or commercial airline business and technical operations

Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills

Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology

Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features

Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful

Ability to negotiate successfully, especially after a contract is signed

Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIRMENTS:

Active Top Secret or Top Secret SCI clearance preferred. Must be willing to pursue a clearance if not already cleared. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so, you will be subject to pre-employment drug and random drug and alcohol testing.

Must pass DoD level background checks for entry into various government facilities.

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Availability and willingness to travel as needed to customer sites and meetings

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Last updated: 4 hours ago