Associate Manager, Care Coordination Services - SonderMind

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As a leader of the Care Coordination function, your role will be crucial to growing and optimizing SonderMind’s Care Coordination organization. You and your team will support client intake processes and member engagement functions across SonderMind’s  D2C, payors, health systems, veterans, employers, and other strategic partnerships. This is an opportunity to build a best-in-class care coordination team that uses both technology and human interventions to deliver exceptional outcomes to our clients and  partners. Your team will develop and execute processes that meet clients where they are in their mental health journey, ensuring SonderMind gets them the care they need. You will be responsible for yield (the rate at which our referrals are successfully connected to care) across all Enterprise segments and report to the VP of Customer Success & Operations.

What you'll do 

• Support vision for Care Coordination function to drive scale, efficiencies, and higher yield (the rate at which our referrals are successfully connected to care) for SonderMind’s D2C, Health Systems, Veterans, Employers, and other Partnerships)
• Deliver results related to client intake processes, using both technology tools and human interventions
• Lead a team ensuring clients are getting into care efficiently across all client sources
• Manage, grow, and develop an effective Care Coordination team responsible for all client-facing operations and engagement activities 
• Ensure SLAs and KPIs are being met 
• Support and launch new programs as needed

What does success look like?  

• First 30 days:  Review current tasks, team structure, technology processes and become comfortable managing all departmental metrics.  Gain a general understanding of how to navigate all relevant technology to deliver timely feedback and coaching in monthly 1:1’s with team members
• First 60 days: Develop team to evolve the vision by building both human processes & technology capabilities
• First 90 days+: Improve quantitative yield metrics, while continuing to evaluate and recommend future team operations that can scale as our inbound volume increase by 2x, 5x, 10x

Who You Are

• 3-5 years experience in a Care Coordination function
• 2-3 years of experience leading care coordination teams at large or growth-stage healthcare companies
• Supported end-to-end processes for converting clients into care using both technology tools and human intervention
• Proven leadership, project-management and organizational skills
• Experience working in Salesforce and data analytics platforms (e.g. Looker) 
• Strong written and verbal communication and ability to influence and facilitate cross-functional projects
• Mission driven individual that’s passionate about the mental health industry 
• Preferred: experience in mental healthcare startups
• Preferred: Experience working with Enterprise Partners (e.g. Health Systems, Payors, ec.) to drive conversion and increase access to care

Our Benefits 

The base salary range for this role is $60,000- $68,000. 

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Last updated: 18 hours ago