Fraud and Disputes COE Practice Lead - SoFi

Overview

The Fraud & Disputes COE Practice Lead will play a pivotal role in establishing, driving and implementing the organization’s strategic vision.  This position is responsible for developing and implementing strategies that align with the organization’s long-term vision, establishing and executing against a strategic functional roadmap, and effectively managing tactical needs and opportunities. .  

 Key Responsibilities

• Provide strategic thought leadership to design, develop, implement, and enhance fraud control tools, tactics, and procedures for management of all fraud types across SoFi. Bring thought leadership in decision-making processes related to the development of short-term and long-term organizational strategies. 

• Bring best practices from ecommerce,  financial services, and technology companies with significant potential fraud exposure. Demonstrate comprehensive understanding of regulatory expectations to ensure legal compliance.

• Operational Analysis and Improvement including; Identify opportunities for efficiency and effectiveness enhancements, Address potential gaps in compliance, Prioritize sustainable business processes and optimize team performance.

• Risk Management and Compliance: Implement risk mitigation strategies and ensure adherence to regulatory requirements. Oversee the establishment and maintenance of operational procedures, controls, and reporting mechanisms.

• Cross-Functional Collaboration: Collaborate with various departments to ensure a cohesive approach to fraud prevention. Represent the business in coordination with external service providers and other business units for high-impact projects.

• Innovation and Process Improvement: Drive ongoing innovation and promote a culture of continuous improvement and robust control environments.

• Team Leadership and Development: Provide oversight and support to the management team and team members. Foster an environment of learning and professional growth.

• Technology and Data Analytics: Oversee the integration of advanced technologies and data analytics tools to enhance fraud detection capabilities.

 Qualifications and Skills

• Education: Bachelor’s Degree in a relevant field, MBA or Master’s degree preferred. 

• Experience: Significant experience in fraud strategy, operations, analytics, and/or recovery, preferably in the banking or financial services industry. 10+ years experience with a Fintech, large financial institution, or ecommerce company in a fraud prevention, detection, strategy, analytics,  and/or operations area. 

• Leadership: Proven leadership and team management skills.  Ability to lead cross functional teams and within an organization. . 

• Analytical Ability: Strong analytical, problem-solving, and decision-making skills, with a data-driven mindset.

• Communication: Excellent communication skills, capable of articulating complex strategies effectively, ability to effectively communicate across multiple levels and functions in an organization.

• Regulatory Knowledge: Comprehensive understanding of relevant laws and regulations. Prior experience working with federal and state regulatory agencies

• Innovation-Oriented: A proactive and innovative approach, with a focus on continuous improvement.

• Experience exhibiting a Founder’s Mentality including but not limited to: 

• Urgency, urgency, urgency

• Ownership

• Fix it

• Know how it works

• Member Obsession

• Frontline centric

This role requires a strategic thinker with a strong fraud risk background, capable of leading in a dynamic and challenging environment. The Fraud & Disputes COE Practice Lead  will play a crucial role in safeguarding the organization’s interests, maintaining its integrity in the face of evolving fraud threats, and enabling the business to grow in a safe and cost effective way.

Last updated: 23 hours ago