Senior Counsel, Product & Privacy - ServiceTitan

Ready to be a Titan?

At ServiceTitan we are on a mission to be the Operating System of the Trades. ServiceTitan is looking for a hands-on, business-oriented and experienced attorney to join our legal team as Senior Counsel, Product and Privacy to provide practical and clear legal advice to our research, engineering, and product teams in the development and release of our products and services. This position is critical to the success of our product management and engineering business partners as we navigate global laws and regulations including data privacy, data protection and AI. 

The Senior Counsel, Product and Privacy reports to our Deputy General Counsel, Product, Privacy and IP and will be part of a growing Global Legal Team. We are looking for a thoughtful, creative and collaborative individual, who will thrive in a fast-paced, dynamic, and intellectually challenging work environment. While our headquarters are in Glendale, CA, this is a remote position. 

What You’ll Do:

• Lead as a trusted subject matter expert on privacy, AI, and data governance—providing strategic guidance on emerging technologies, regulatory compliance, and responsible data practices across the business.

• Operate as a trusted business partner to product, engineering, data, and go-to-market teams, providing strategic, business-savvy counsel on privacy, data governance, AI and emerging tech throughout the product development lifecycle.

• Guide product design and feature development with a privacy-by-design mindset, ensuring compliance with applicable privacy and data protection laws (e.g., CCPA/CPRA, VCDPA, CPA, and emerging regulations) across our suite of SaaS tools.

• Partner with the commercial legal team to negotiate and support privacy and product-related terms in customer and vendor agreements, including DPAs and complex data flows across our platform ecosystem.

• Create, maintain, and update comprehensive checklists and playbooks to support product development, respond to data requests and enable customer data migration.

• Lead the development and operationalization of scalable data and AI governance frameworks that support ServiceTitan’s growth while aligning legal requirements with business objectives.

• Develop scalable internal guidance, playbooks, and training for product and commercial teams to proactively identify and manage privacy and data risks. 

• Develop and update privacy-related notices, policies, procedures, and guidelines

• Monitor evolving laws and regulatory guidance related to data privacy, AI, and emerging technologies, translating legal developments into actionable guidance that supports innovation in the trades.

• Contribute to a collaborative, mission-driven legal team that values curiosity, humility, and a strong sense of ownership. Support team members and help shape legal processes as ServiceTitan continues to scale.

What You’ll Bring:

• Juris Doctor (JD) from an accredited law school with membership in at least one U.S. state bar.

• 7-10 years of combined law firm and in-house experience with at least 4+ years of in-house product, privacy and AI governance experience counseling product management and engineering business partners at an innovative technology company.

• A results-driven, self-starter attitude with the ability to work independently and collaboratively.

• Deep expertise in U.S. and global privacy and data protection issues, including  GDPR, CCPA, VCDPA, and CPA, with a grasp of broader data protection frameworks.  

• Proven experience developing and implementing playbooks, privacy notices, and policies.

• Technology industry experience working in a B2B SaaS Company.  Experience in vertical SaaS is a plus.

• Strong familiarity with digital technologies, data processing concepts, and information security requirements.

• A flexible, proactive mindset with a passion for building scalable legal processes from the ground up. 

• Exceptional organizational and prioritization skills, with the ability to manage multiple projects, adapt to shifting priorities, and thrive in a fast-paced, dynamic environment. 

•  A strong understanding of SaaS, data-rich platforms, or regulated industries—and a passion for using technology to power the trades.

• A pragmatic, solution-oriented approach to problem-solving, delivering clear and actionable advice to internal clients.

• Excellent written and verbal communication skills, with the ability to translate complex legal concepts into practical guidance.

• Exceptional organizational and project management skills, with keen attention to detail.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 20 hours ago