Senior Analyst, Business Operations & Strategy - ServiceTitan

Ready to be a Titan?

The Senior Analyst, Business Operations & Strategy is a critical member of the GTM Strategy and Ops team and an important voice in the broader revenue operations ecosystem. This role will be a critical member in building the sales pipeline and database strategy and acting as a strategic business partner to our sales and marketing organizations. They will focus on managing the top of the outbound funnel through acquisition, enrichment, and management of the prospect database as well as strategic special projects across the GTM funnel. 

This role will work cross-functionally with key business stakeholders across the company including sales, data science Business Technology/IT teams, & marketing. The individual has a well-rounded background - including analytical rigor, experience with quantitative tools, project management, and a mix of strategic and operational work. S/he will be able to quickly jump in, identify strategic projects to improve sales efficiency, and take direct day-to-day ownership of Sales Development Operations in order to drive those key strategic initiatives.

We are growing quickly and looking for someone who will be excited to have outsized ownership and impact; someone with an entrepreneurial spirit who is eager to identify inefficiencies and own solutioning. There will be countless opportunities to make an impact on the overall growth of ServiceTitan.

What you'll do:

• Own your day-to-day functions across the Pipeline operations team, including database performance improvements, territory design, and automation implementations

• Drive strategic initiatives including redesigning processes and technology tools to improve the efficiency and effectiveness of our Database and broader pipeline funnel

• Partner with Data Science and Data Engineering teams on ways to improve prospect database and pipeline outcomes

• Incubate strategic “special projects” in collaboration with leaders within the RevOps function

• Manage an ‘at scale’ sales process through process creation and system design

• Discover the “so what” in performance data, distilling down to actionable insights that drive improved decision-making and business pivots

• Partner with our Sales and Sales Development leaders to help them understand their performance, root causes and help them improve and scale their operations

• Present insights in Weekly/Bi-weekly report outs on database performance and roadmap focus areas
   

What you'll bring:

• 2-4+ years of experience in Analytics/Operations and/or management consulting

• A self starter with experience owning your own work and identifying what needs to be done - and then tackling

• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

• Functional experience in operations/business operations, strategy and/or growth, within the SaaS space is preferred

• Bachelor’s degree required

• Knowledge of Sales Productivity KPIs, Lead Scoring attributes/algorithms, Lead Routing

• Proficiency in advanced excel/Google sheets

• Experience using SQL/Data querying and Tableau or other data visualization tools to analyze data and communicate findings

• Knows how to balance getting the details right while still moving fast and balancing multiple projects

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 21 hours ago