Principal Product Manager, Productivity Tools - ServiceTitan

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We are seeking a Principal Product Manager to lead the development of our productivity tools suite, including (but not limited to) capabilities like communication (internal and external), notifications and alerts, to-do lists, personal AI assistant, and calendar visibility within our enterprise SaaS offering. In this role, you will be responsible for building extensible capabilities that cater to both a diverse range of personas and a diverse range of vertical trades (e.g., hvac, roofing, construction). You will work closely with cross-functional teams to ensure that our tools not only meet but exceed the needs of our customers, driving their efficiency and enhancing their overall experience.
 

What you'll do:

• Product Vision & Strategy: Define and drive the product vision and strategy for the productivity tools, aligning them with the company’s overall goals and customer needs.

• Customer-Centric Development: Work closely with customers, understanding their workflows and pain points, to develop tools that enhance productivity and operational efficiency.

• Cross-Functional Collaboration: Collaborate across product squads to gather feedback and input into your roadmap and drive adoption and use of productivity capabilities

• Innovation & AI Integration: Identify opportunities to leverage AI and other emerging technologies to create intelligent and automated solutions that solve real-world problems.

• Feature Prioritization: Prioritize features based on customer feedback, business impact, and strategic goals, ensuring timely and high-quality delivery.

• Segment-Specific Solutions: Develop and scale solutions that serve a wide range of customer segments, ensuring flexibility and adaptability to different use cases.

• Roadmap Ownership: Own the product roadmap for productivity tools, regularly updating stakeholders on progress, challenges, and next steps.

• Metrics & Analysis: Define success metrics, track performance, and iterate on product features to continuously improve the user experience.

• Market & Competitor Analysis: Stay informed about market trends, competitive products, and new technologies to ensure our offerings remain cutting-edge.
   

What you'll bring:

• Experience: 5+ years of product management experience, with a focus on SaaS and enterprise software. Experience in the trades or a related industry is a plus.

• Technical Aptitude: Strong understanding of software development processes, with the ability to work effectively with engineering teams.

• Customer Focus: Proven track record of developing customer-centric products that drive tangible business results.

• Strategic Thinking: Ability to think strategically about product development and business impact, with a focus on long-term success.

• Leadership: Experience leading cross-functional teams and influencing without direct authority.

• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical stakeholders.

• AI & Innovation: Familiarity with AI technologies and their applications in productivity tools is highly desirable.

• Analytical Skills: Strong analytical skills with the ability to make data-driven decisions

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 20 hours ago