Principal Product Manager, AI Experiences - ServiceTitan

Ready to be a Titan?

ServiceTitan is the leading software platform for the trades, empowering home and commercial service businesses to streamline operations, enhance customer experiences, and drive growth. We are committed to leveraging cutting-edge technology, including generative AI, to transform the way our customers work.

We are seeking a highly strategic and execution-oriented Principal Product Manager to lead the holistic vision, strategy, and development of AI driven experiences throughout our product.  In this role, you will drive innovation to reduce cognitive load, automate repetitive tasks, enhance revenue growth and  productivity for customers in the residential and commercial trades industries.

This role does not have a direct team but will be empowered to lead the AI vision and roadmap across all product areas, partnering with teams across engineering, design, data science, and other product managers to embed intelligent automation and agentic capabilities into the platform. Success in this role will depend on the ability to drive alignment and execution across multiple stakeholders to accelerate AI-driven experiences at scale.

What you’ll do:

• Define and refine AI strategy & vision

• Define the overarching strategy for how users interact with AI across our platform, ensuring clarity, consistency, and delight in every experience

• Lead and maintain a cross-cutting AI roadmap spanning most product areas

• Define and deliver a consistent AI experience that is trustworthy

• Partner with AI/ML teams to design experiences that are transparent, explainable, and aligned with user expectations 

• Ensure that AI interactions are consistent, coherent and predictable, whether in chat, voice, automation, or other AI-assisted workflows

  Develop and maintain a distinct voice, tone, and persona for AI-driven interactions that align with our brand and customer needsEstablish frameworks for conversational interfaces, multimodal interactions, and AI-driven workflows that feel seamless and natural

• Collaborate across the organization

• Build strong working relationships with cross-functional partners including developers, designers, UX researchers, data scientists and product managers across numerous product areas to ensure alignment to achieving desired outcomes

• Drive accountability across product areas for delivery against AI roadmap 

• Proactively surface and resolve conflicts/bottlenecks to keep initiatives moving forward

• Integrate data and insights

• Engage closely with our customers and strategic partners to understand current processes and needs to surface high impact opportunities for AI experiences 

• Continuously test and refine AI interactions based on customer feedback, behavioral data, and usability studies

What you’ll need:

• 7+ years in a product management role, preferably in B2B SaaS

• Deep experience productizing AI/ML applications, NLP, and relevant technologies into winning innovative and creative solutions

• A passion for optimizing workflows and reducing cognitive load for users

• Excellent communication and storytelling skills, with the ability to articulate complex AI concepts to diverse audiences

• Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams

• Experience being an influential driver of horizontal product efforts that span the entire product surface

• Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data

• Ability to successfully manage competing priorities and maintain close attention to detail

• Self-motivated and goal-oriented individual with excellent organizational skills

• 4-year degree. MBA or related graduate degree strongly preferred.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 20 hours ago