Principal Product Manager - ServiceTitan

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We are passionate about delivering high-quality, actionable data to solve real-world challenges in the home services industry. As businesses increasingly rely

We are driven to solve real-world challenges in the home services industry with innovative, AI-powered solutions. As the industry evolves, we seek AI-focused Product Managers who thrive on change and build adaptable, intelligent products. Leveraging TitanIntelligence (TI), our branded AI, we transform data into actionable insights, automation, and decision intelligence that enhance efficiency and performance. Working closely with Product Managers and business stakeholders, we uncover new opportunities to modernize operations, optimize workflows, and help customers lead in their markets.

Principal TI Data Product Manager 

The Principal TI Data Product Manager is a strategic and hands-on role, responsible for leading AI innovation by identifying opportunities and collaborating with Product Managers and Engineering to prototype and launch AI-driven solutions for real-world challenges. This role requires a strong ability to identify AI opportunities within business processes and to develop complex models into intelligent, scalable solutions with significant impact. Additionally, this role bridges traditional product management, AI engineering, and business strategy to deliver cutting-edge AI solutions that leverage the latest advancements to transform decision-making, automation, and operational efficiency, driving measurable business outcomes.

As a Principal TI Data Product Manager, you will: 

• Spearhead the design and implementation of AI-driven data strategies that align with current business objectives and anticipate future needs.

• Identify and translate AI and machine learning models into scalable enterprise solutions.

• Collaborate with cross-functional teams, including Engineering, Customer Success, Product, Legal, and UX, to develop AI solutions that enhance user experience and operational efficiency.

• Design and assess experiments focused on feature development, AI adoption, and data-driven decision-making to optimize outcomes.

• Partner with business stakeholders to offer expertise in AI experimentation, causal inference, and model evaluation, utilizing methods like A/B testing, multivariate testing, and uplift modeling.

• Define, prototype, and validate ML and AI solutions, ensuring feasibility and impact.

• Define model requirements, encompassing functional specifications for LLMs, retrieval augmentation, prompt engineering, and AI-powered automation.

• Work with prospects and customers to identify AI-driven business needs, pinpoint challenges, and showcase capabilities.

• Stay ahead of AI advancements by leveraging techniques such as LLM fine-tuning, retrieval optimization, model customization, and AI performance evaluation.

To be successful in this role, you'll need: 

• Passion for building AI-driven products that deliver measurable business impact.

• Experience in AI applications across Fintech, Marketing, or other data-intensive industries.

• A 4-year degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related discipline.

• 5+ years of experience in two or more of the following areas:

  • AI & Machine Learning Product Development

  • AI Experimentation & Model Evaluation

  • Technical Product Management or AI Product Management

  • Data Science & Analytics

• Strong verbal and written communication skills, with experience influencing cross-functional teams.

• An entrepreneurial mindset with the ability to work independently and drive AI initiatives.

• Familiarity with LLM agents, AI-powered automation, model governance, and responsible AI practices.

• Experience developing and launching AI-driven products within enterprise environments.

• Hands-on experience with query languages (SQL preferred) and tools such as Tableau, Snowflake, Azure, Pendo, and FullStory.

• Experience in Home Services trades (HVAC, Plumbing, Electrical) is a plus.

Ways to Stand Out:

• Ability to simplify complex AI concepts into actionable insights for cross-functional teams.

• Hands-on experience with LLM fine-tuning, AI retrieval systems, and advanced AI modeling.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 21 hours ago