Manager, People Support Operations - ServiceTitan

Ready to be a Titan?

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. 

We are seeking a highly skilled and experienced People/HR Support Operations Manager to join our team. The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the People Support Operations team (currently 4 direct reports).

What you'll do:

Leadership and Team Development

• Manage the HR Operations team, fostering a collaborative and high-performing environment

• Develop ways of working and team structures that support the organization’s goals

• Continuously assess team capacity and deliverables to ensure alignment with business needs

Optimization and Systemization

• Develop and execute best practice global people procedures

• Find innovative ways to ensure the operationalization of people  operations processes and tools to enhance efficiency and effectiveness across the organization

Compliance and Reporting

• Ensure compliance with all relevant laws and regulations

• Conduct regular HR audits to identify areas of improvement

• Manage compliance support and reporting, ensuring accurate and timely documentation

Operational Support and Incident Response

• Handle operational support escalations efficiently

• Manage incident responses, ensuring quick resolution and minimal disruption

Project Management

• Contribute to and manage cross-functional HR projects

What you'll bring:

• 7+ years of experience in People Operations and leading a team or a related field

• Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal

• Experience procuring, enhancing, optimizing and integrating  HR Systems, ideally Workday HCM

• Experience working with EOR / PEO organizations is an asset 

• Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company

• High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others

• Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions

• Challenges the status quo and discovers and implements better and new ways of working 

• Experience in M&A, integrations, and optimizations is an asset 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 21 hours ago