Manager, Business Development (Technology Partners) - ServiceTitan

About this Team:

Our Business Development organization is a highly strategic team responsible for assessing, validating, building and launching new business opportunities to accelerate growth at ServiceTitan while making a meaningful impact to our customers. We've driven exponential revenue growth and will be instrumental in continuing that trajectory in 2024 and beyond. Our team is composed of intellectually curious, hardworking, self-starting, and customer-oriented individuals who act with intentional urgency in accomplishing company-wide objectives. At ServiceTitan, our goal is to build innovative products, provide extraordinary services & become THE operating system of the Trades industries.

About this Role: The Manager of Business Development is an integral, highly-visible role contributing to the overall success of our team. In this role, you will design, drive, manage, and optimize partnerships that accelerate our entry into new markets or solidify our footing in existing ServiceTitan segments. This role will focus on integrated partnerships within and be responsible for both managing existing partners as well as signing and launching net-new partnerships. These partnerships and integrations are critical to our ability to acquire and keep customers, by preserving continuity within their day-to-day operational workflows and complementing ServiceTitan’s suite of best-in-class capabilities. Balancing both hard and soft skills, the Manager of Business Development is equally at ease building a complex integration roll-out model as they are presenting a business case to an executive audience or negotiating commercial deal terms with a prospective partner. The ideal candidate is a strong collaborator and has worked closely with technical and business stakeholders to drive positive business outcomes.

This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Management Consulting, Business Development, or Product Management.

If you are a talented and experienced team player interested in shaping company strategy and helping ServiceTitan increase its market leadership in a massive and growing set of global industries, we’d love to hear from you.

What you’ll Do: 

• Manage the entire lifecycle of a partnership and / or integration end-to-end, including identifying a partnership use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the partnership to market

• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy

• Help scale the team and our supporting partner programs to keep up with the expanding needs of ServiceTitan’s strategic objectives

• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements

• Manage and evaluate the ongoing success of existing partnerships and integrations by tracking key metrics and success criteria and supporting internal teams in addressing customer escalations

• Help shape and continuously refine the Technology partner program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders

What you’ll Bring: 

• 6+ years of relevant work experience 

• Bachelor's Degree; MBA or equivalent experience preferred

• Ability to source, design, negotiate and implement net-new partnerships

• Foundational understanding of integrations and how they interact through APIs

• Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story

• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities

• Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels

• Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately

• Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute 

• High motivation, initiative and positive attitude

• Knowledge of Trades Industries preferred

Perks:

• In addition to base salary, total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

• Opportunities to grow in both skill and responsibility as the company continues to grow as a recently listed, and high growth public company

• Exposure and responsibility to interact and network with top executives at the best trades industry businesses

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 21 hours ago