Director, R&D Operations - ServiceTitan

Ready to be a Titan?

We’re looking for a Director of R&D Operations to optimize operations for our software development teams at ServiceTitan. This role focuses on building and scaling best-in-class processes and automation to help our engineering and product teams deliver high-quality software faster and more efficiently. You will lead initiatives to improve release cycles, reduce manual workflows, and automate operational tasks across key areas like release management, Agile practices, PDLC, Bug SLAs, and release enablement (GTM).

Additionally, you’ll own headcount planning and administration to ensure we hire the right roles at the right time, while managing pacing to our R&D operating budget, ensuring effective resource allocation to achieve business outcomes.

This role is ideal for a strategic operator and problem-solver who thrives in a fast-paced environment with a deep understanding of software development processes and a passion for optimizing how teams build and ship software.

What You’ll Do:

• Optimize Software Development Operations: Design and implement scalable processes that improve efficiency and quality for product and engineering teams.

• Lead Release Process Transformation: Drive continuous improvement of release practices for both monolithic and microservices-based systems, reducing cycle times and improving quality.

• Automate Operational Workflows: Identify and implement automation opportunities to reduce manual effort across release management, PDLC, Agile, Bug SLAs, and release enablement processes.

• Headcount Planning & Resource Management: Own headcount administration to ensure we hire and deploy resources strategically. Partner with talent acquisition and finance to manage hiring forecasts and backfill reviews, ensuring expenses align with business goals and supporting leadership with accurate forecasting and reporting.

• Define and Track Key Metrics: Build dashboards and KPIs to measure release efficiency, automation impact, team productivity, and budget utilization. Use data-driven insights to drive improvements.

• Cross-Functional Collaboration: Partner closely with engineering, product management, DevOps, QA, and finance to ensure alignment on operational goals, automation initiatives, and resource planning.

• Team Leadership: Lead and develop a high-performing team of program managers and operators, fostering a culture of continuous improvement and operational excellence.

What You’ll Bring:

• Extensive Experience in Software Development Operations: 10+ years in operations, program management, or release management for software development teams, with a focus on optimizing processes at scale.

• Deep Knowledge of Software Development Processes: Proven expertise in release processes, PDLC, CI/CD pipelines, and automation within product and engineering organizations.

• Automation Mindset: Hands-on experience identifying and implementing automation across manual processes in Agile, release management, and bug resolution workflows.

• Budget & Resource Management Expertise: Prior experience managing large budgets ($10M+), with a focus on headcount planning, resource allocation, and financial reporting.

• Data-Driven Leadership: Strong ability to define and track success metrics, leveraging data to inform decisions and continuously improve operations.

• Cross-Functional Leadership: Demonstrated success partnering with product, engineering, DevOps, and business teams to align on strategic priorities and execute operational improvements.

• Hands-On, Strategic Problem Solver: Comfortable with both high-level strategy and tactical execution, driving operational excellence across complex teams.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 20 hours ago