Director of Product, Sales Technology - ServiceTitan

Ready to be a Titan?

We are looking for a Director of Product, Sales Technology to lead the development of our next-generation sales experience—how ServiceTitan customers estimate, present findings and diagnostics, recommend services, and close deals. As we expand into new verticals, we need an innovative product leader to elevate our capabilities, integrate AI into the experience, and build cutting-edge tools that empower technicians and sales teams in the field.

This role is ideal for a visionary product leader who thrives at the intersection of consumer-grade user experiences, AI-driven automation, mobile and enterprise SaaS. You should have a strong background in B2B2C and consumer product development, with deep empathy for the sales and technician personas who rely on our tools to win business every day.

What You’ll Do:

• Define and execute the product strategy for ServiceTitan’s sales technology experience, ensuring it aligns with our customers’ needs and business objectives.

• Reimagine the estimating and sales process to drive increased conversions, revenue growth, and superior customer experiences.

• Leverage AI and automation to transform how sales teams and technicians perform assessments, demonstrate expertise, present recommendations, and close deals.

• Develop deep customer empathy by engaging directly with service professionals, field technicians, and business owners to understand their workflows, challenges, and pain points.

• Lead and mentor a team of product managers, fostering a culture of innovation, ownership, and impact.

• Collaborate cross-functionally with engineering, design, data science, marketing, and GTM teams to build and launch industry-leading solutions.

• Drive measurable business outcomes by prioritizing features that increase sales efficiency, technician and sales rep adoption, and customer satisfaction.

• Stay ahead of industry trends in sales technology, field service management, AI-driven sales enablement, and consumer purchasing behavior.

What you'll need:

• 10+ years of product management experience, with at least 3+ years in a leadership role.

• Proven experience building B2B2C or consumer-facing software products with high user engagement.

• Experience in sales enablement technology, estimating tools, or field service workflows is a strong plus.

• Strong understanding of AI-driven experiences, automation, and data-driven personalization.

• A customer-obsessed mindset with the ability to develop deep empathy for service technicians and sales teams.

• A track record of scaling products into new markets or verticals.

• Exceptional communication and collaboration skills, with the ability to align stakeholders and drive execution.

• Experience leading and mentoring high-performing product teams.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Last updated: 20 hours ago