Technical Architect_Mulesoft + AI - Salesforce

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Job Details

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team you will work hands-on with our customers and partners to solve mission-critical business challenges using MuleSoft’s Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns.  

You will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization.

You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

As a subject-matter expert in this field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management.

What you’ll achieve:

3 months:

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement

• Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training

• Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches

• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange

• Begin mentorship and guidance of junior Services team members and help to build out our services organization

12 months:

• Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle

• Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing

• Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties

• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs

• Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills

• Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.

• Lead development of technical brown bag sessions and publish/facilitate reusable content to the field

• Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.

• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

What you’ll need to be successful:

• Three to six years minimum experience leading integration teams and architecting solutions

• Demonstrated experiences architecting services integrations with at least two of the following:

  • MuleSoft or other solutions: e.g

    • IBM

    • BEA

    • Oracle Fusion

    • TIBCO

    • Dell Boomi

    • Progress Sonic

    • API Management solutions

    • etc.

• One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)

• Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously

• Working knowledge of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards

• Demonstrated ability to effectively architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams

• Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices

• Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements

• Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives

• Experience driving technical workshops with technical and business clients to derive value added services and implementations

• Experience defining full  API life-cycle management, from API design and integration development through to deployment, operations and governance

• Willingness to travel regularly to meet customer needs as required

• Full proficiency in English

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)