IT Change and Release Manager - Rubrik

About the Team

The Information Technology team at Rubrik influences business processes, employee experience, and technologies to scale our organization to $1B+. This team creates operational efficiency across the company by centralizing the management of Infrastructure, Technology, and Data. The IT team ensures all stages of the software development lifecycle in a secured environment and scrutinizes the deployment of proper processes along with governance. They champion Rubrik on Rubrik and are the first customers of the Engineering teams at Rubrik.

Rubrik Corp IT is constructed of 100% SaaS and 0% on-premises. The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce.com, Oracle Netsuite, Workday, Snowflake, Etrade, jitterbit, Allocadia, etc. This team also delivers high-paced business outcomes with 100% system uptime backed by agile, nimble, simple, but cohesive Cloud architectures.

About the role:

The IT Change and Release Manager oversees the Change Advisory Board (CAB) process and ensures that all IT Applications, operations, and infrastructure changes are assessed, approved, and implemented with minimal disruption to business operations. The CAB Manager coordinates and facilitates CAB meetings, manages change requests, records, documents, and creates audit reports, and ensures compliance with the organization’s change management policies and procedures to mitigate and minimize risk. Broadly this role contains the following areas of responsibilities.

• Change Management: Develop and implement effective change management processes, ensuring all changes in systems and applications are well-documented, assessed for impact, and approved. Facilitate Change Advisory Board (CAB) meetings to review and approve proposed changes, considering business and technical aspects. 
• Release Management: Plan, schedule, and coordinate software releases, collaborating with development and testing teams to ensure timely and successful deployments. Define and maintain release processes, standards, and best practices to improve the reliability and efficiency of the release pipeline. Partners with internal IT track leads, and Program Managers to arrive at an effective release management schedule and planning.
• Risk Management: Identify and assess risks associated with changes and releases, developing mitigation strategies to minimize potential impact on systems and users. Work proactively to prevent and resolve issues that may arise during these processes. Partner with InfoSec GRC and the Internal Audit (IA) and External Audit (EA) teams as required to create the right methodologies and advocate process automation to scale on the SOX/SOD, FedRAMP Compliance aspects.
• Documentation: Maintain comprehensive documentation of all changes, releases, and related processes, including release notes, deployment plans, and post-implementation reviews. Continuously improve documentation to enhance the efficiency and effectiveness of change and release management processes. Partners with IT Process Improvement stakeholders and leaders.
• Communication: Communicate effectively with stakeholders, including development teams, project managers, and system administrators, to provide updates on release schedules, status, and any issues that may arise. Ensure that all relevant parties are informed of upcoming changes and releases. 

What you'll Do

• Review Change Requests for accuracy, completeness, and alignment with business objectives.
• Approve, reject, or modify changes based on impact on IT services and business operations.
• Prioritize changes by urgency and impact to minimize disruption.
• Coordinate with IT teams, business units, and vendors for smooth implementation.
• Conduct risk assessments and develop mitigation strategies.
• Schedule changes during maintenance windows to minimize business disruption.
• Monitor change implementation and generate reports for continuous improvement.
• Conduct post-implementation reviews to evaluate success and identify lessons learned.
• Ensure thorough documentation of change-related activities for compliance.
• Develop and oversee risk mitigation strategies and contingency plans.
• Communicate effectively with stakeholders for input, updates, and expectations management.
• Promote collaboration among cross-functional teams.
• Ensure compliance with internal policies, standards, and regulatory requirements.
• Conduct regular audits and reviews of the change management process.
• Ability to do moderate automation for reporting and summaries to the leadership team
• Analyze change management metrics and KPIs.
• Provide training and guidance on change management best practices.
• Support project managers and IT teams in managing change requests.
• Schedule and facilitate CAB meetings, prepare agendas and distribute minutes.

Experience you'll need

Minimum of 8+ years of work experience in IT Service Management, with at least 3+ years in change management or release management roles

•  Proven experience in coordinating and facilitating Change Advisory Board (CAB) meetings
•  Certifications:  ITIL Foundation certification (Must) or equivalent is highly preferred
•  PMP (Project Management Professional) or Agile/Scrum certifications will be an added advantage
• Strong understanding of ITIL principles and IT service management best practices.
• Working experience with Jira Service Desk, Jira Boards, Jira Confluence, ServiceNow, and Microsoft Excel or Google Sheets
• Knowledge of version control: Git/GitHub, Bitbucket.
• Familiarity with DevOps and CI/CD tools: CircleCI, Jenkins, and Copado
• Excellent organizational, facilitation, and coordination skills
• Strong analytical and problem-solving abilities
• Exceptional communication and interpersonal skills
• Fair understanding of Enterprise, Data, Corporate IT, and Technology Operations teams
• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Ability to work effectively with cross-functional teams and manage multiple stakeholders.
  

Last updated: 18 hours ago