Senior Customer Success Revenue Operations Manager - Restaurant365
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
Reporting to the Sr. Director of Customer Strategy and Operations, the Sr. CS Revenue Operations Manager for Customer Success plays a crucial role in analyzing and predicting retention and renewals, using key metrics to drive strategic decision-making and to ensure accurate forecasting and planning. This role is essential in driving customer retention strategies by providing accurate forecasts and insights, ultimately helping the organization improve customer experiences and revenue stability. This role leverages data analytics, trend analysis, and predictive modeling to provide insights into customer behavior, renewals outlooks, churn risks, and retention opportunities. By collaborating with cross-functional teams, including Customer Success, Revenue Operations, and Finance, the analyst ensures data-driven strategies that enhance customer retention and minimize churn.
Last updated: 20 hours ago
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