Fraud and Abuse Operations Lead - Security - Plaid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
We are the first line of defence against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. We are responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies.
You will own the abuse on-call rotation and respond to fraud and abuse events on the platform. You will investigate claims of fraud and abuse from multiple sources (alerts from Plaid defences, inbound from Data Partners, Customers, and End-users). You will triage material fraud and abuse events as internal incidents (SEVs), and drive them towards resolution. You will also be the operational partner to the Consumer Risk product and engineering teams, and to cross-functional product teams building fraud mitigation solutions to inform their roadmaps.
Last updated: 17 hours ago
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