Sr. SMB & Channel Sales Program Manager, Global Sales Partners

Sr. SMB & Channel Sales Program Manager, Global Sales Partners - Pinterest

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

The SMB & Channel team is seeking an experienced Senior Program Manager who is passionate about making business operations, tools, and processes more efficient and effective. This person will work with our internal sales leadership team to drive success through external Sales Partners (Resellers) in markets all over the world. Responsibilities include collection of business and systems requirements, scoping central processes/tools, driving alignment, automating workflows, and leading the implementation and measurement. The ideal candidate is action-focused, data-driven, and loves breaking down problems and delivering large projects end-to-end. You will collaborate across cross functional teams (sales, product, engineering, marketing) and act as a central data-driven program manager leading alignment on and execution of operational processes, systems, and workflows for our Sales Partner teams.

What you’ll do:

Lead sales process optimisation for your market through process mapping, analysis, and redesign

Examine process flow to identify opportunities for improvement, estimate impact and investment required, and partner with key stakeholders to define the should-be process

Project manage end-to-end process optimisation from requirement scoping to implementation

Increase understanding and adoption of core and critical processes across key audiences

Define problem statements and collaborate with technical partners to build solutions that scale

Support analysis and assessment of new tools that can help the team continue to scale and automate processes

Align with Sales Leadership on strategic initiatives / programs and customise a go-to-market approach for regional markets

Surface learnings and best practices to the global Program Management team

What we’re looking for:

5+ years experience in business / customer operations, technical project management, or program management (specifically within SMB and advertising preferred)

Bachelors' Degree in Business or any relevant course of study

Experience with Salesforce strongly preferred (Bonus: experience with Medallia, Calendly, Gong administration)

Strong command of the English language

Excellent written and verbal communication skills

Ability to establish shared goals and drive alignment across multiple stakeholders

Experience in project managing the end-to-end delivery of large-scale process redesign or systems implementation

Strong analytical skills; experience breaking down ambiguous data problems to deliver insights

Ability to meet rigorous deadlines and balance multiple priorities while maintaining high levels of productivity and detail orientation

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.

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Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

Last updated: 14 hours ago