Risk Management Lead - Operational Risk - Nubank

About Nubank:

Nubank was founded in 2012 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and excellent customer service, the company has redefined people's relationship with money in Latin America. With operations in Brazil, Mexico and Colombia, Nubank is today one of the largest digital banking platforms and leading technology companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). Founded in 2013 in São Paulo by David Vélez with Brazilian Cristina Junqueira and American Edward Wible as co-founders. For more information, visit www.nubank.com.br

About the Role:

The Operational Risk Team is part of the 2nd line of Defense and is responsible for managing and overseeing the operational risk function of our organization by providing independent oversight and challenge to the first line of defense. As a second line of defense, the Operational Risk team helps the business identify threats and operational risks to mitigate potential losses and customer dissatisfaction, ensuring a robust and resilient operating environment. Our proactive approach ensures efficient operations, and regulatory compliance, and enhances customer trust, maintaining our competitive edge and long-term success.


You will be responsible for

• Team Management: Lead a multidisciplinary team responsible for the operational risk functions primarily dedicated to oversight Nu's investment business, including asset management and crypto.
• Risk and Control Self-Assessment: Collaborate closely with various business units and Business Control Officers to identify, evaluate, and document operational risks and controls, based on the Nubank Methodology.
• Evaluation of New Products and Features: Assess potential operational risks associated with the launch of new products, services, or features. Collaborate with product development teams to ensure that risk mitigation strategies are integrated into the design and implementation phases.
• Incident Oversight: Conduct thorough reviews of operational incidents to identify and raise operational issues, map associated risks and controls, and accurately identify BDRO losses. Lead investigations to determine root causes and implement corrective actions to prevent recurrence.
• Root Cause Analyses: Lead root cause analysis of operational risk incidents, identifying issues and helping the 1LoD [First Line of Defense] to define corrective actions to prevent recurrence.
• Third-Party Assessment: Assess suppliers in terms of Business Continuity Management governance.
• Business Continuity Management (BCM): Support the First Line of Defense (1LoD) with the review and challenge of Business Continuity Management processes.
• Issues Management: Identify, document, and track operational risk issues. Ensure timely resolution and implementation of corrective actions, while keeping stakeholders informed of progress and outcomes.

We are looking for a person who has 

• Bachelor’s degree in Administration, Accounting, Computer Science, Economics, or a related field.
• Relevant experience in Operational Risk Management, Internal/ External Audit, or similar areas 
• Strong knowledge of the investment business and products.
• Experience in the financial services or banking industry.
• In-depth understanding of operational risk frameworks (e.g., COSO).
• Knowledge of requirements of Brazilian regulations applied to financial institutions (BACEN,  CVM and Anbima).
• Analytical and problem-solving skills, with the ability to translate complex technical information into clear business insights.
• Clear, concise, and objective communication skills.
• Adaptability to a dynamic way of working and short-term deliverables.
• Fluent English communication skills, both written and verbal.
• Proven skills in stakeholder management and influencing skills
• Keen sense of prioritization, delegation and task management.
• Experience in risk reporting and communication, including presenting findings and recommendations to executive leadership and relevant stakeholders to ensure a clear understanding of the risk landscape.
• SOX and Coding skills (SQL, Python, Scala, or other similar programming languages) are a plus.

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation

Our Nu Way of Working

Our work model is hybrid and has cycles that can be from two to three months according to the business of ​​expertise. For every eight or two weeks of remote work, one will be at the office.

Diversity & Inclusion

At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seeks to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represents a barrier when recruiting fantastic talent.

Last updated: 23 hours ago