Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Learning Experience Designer can design, develop and facilitate instructional material for training courses supporting company products, sales, partner, and employee training. Demonstrate and utilize effective needs analysis, project management, course development, and facilitation skills. The Learning Experience Designer can independently develop interactive entry and advanced-level courses for both internal and external audiences. Has advanced level experience using visual design, and eLearning authoring tools to create engaging and professional-looking training.
Key Responsibilities:
Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
Design a variety of instructional materials for instructor-led courses, eLearning courses, web-based learning aids or products, and other programs as needed
Partner with stakeholders across Nextiva to form and foster great working relationships
Create realistic objectives for learning or performance for students and instructors
Partner with Subject Matter Experts to make complex ideas simple to understand
Use visual design, and eLearning authoring tools to create simple, effective, and beautiful training content that adheres to Nextiva’s brand standards
Delivers instructor-led, online, and blended training courses for various departments
Delivers and supports new-hire training and onboarding rollouts
Conducts product training, as well as periodic refresher training as needed
Provides training support during launches, updates and other key company or product initiatives
Assess the effectiveness and efficiency of instructional material and plan necessary changes
Redesign courses for online delivery so they are conducive to distance learning programs while still adhering to the goals of Nextiva
Qualifications:
Required
Bachelor's Degree in Instructional Design, Education, or a related subject
Minimum of 3 years of instructional design experience preferably in product/technical and sales training courses
Advanced experience authoring eLearning content with Articulate Storyline or Adobe Captivate, and Adobe Creative Suite (Illustrator, InDesign, Photoshop, Acrobat PRO)
A portfolio of work examples demonstrating proficiency creating engaging and interactive training content that is visually appealing. We’re most interested in seeing:
Interactive eLearning courses
Video
Software simulation
Gamified learning
Examples of complex ideas explained simply
Experience conducting virtual training using platforms such as Microsoft Teams, Zoom or Chime required, as well as in-person instructor led training
Preference for using Agile/Lean instructional design methods
Must be proactive and able to take initiative with minimal supervision
Flexible, creative, and innovative, with the ability to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment
Able to receive feedback and adjust direction as needed
Excellent written and verbal communication skills
Proficiency in Microsoft Office and Google Suite
Must be willing to travel internationally and domestically and maintain a passport
Preferred
Experience leading instructional design projects
Experience teaching others how to use eLearning/video/graphic design tools
Adobe Creative Suite (Photoshop, InDesign, Illustrator, Acrobat PRO)
HTML/CSS experience a plus
MacBook Pro - Apple operating systems
Nextiva Core Competencies / DNA:
Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $66,000 - $104,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance 💼 - Life, disability, and supplemental indemnity plans
Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Take a quick tour of Nextiva HQ in Scottsdale, AZ and see where Amazing happens!🚀
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.