Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart.
Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
The Role:
Neo4j Customer Support Operations is a highly effective part of Neo4j’s Field Engineering organisation and provides a key foundation for the long-term success and satisfaction of our growing customer base. Neo4j Customer Support Operations serves as an interface between traditional Customer Support and Product Engineering teams to develop the subject matter expertise within Customer Support, as well as developing highly-customised tools and processes to accelerate and enhance our overall service delivery.
CODEX is our bespoke, in-house developed support diagnostics system that we use extensively within both Customer Support and Product Engineering.
This tool performs automatic log and metric analysis of customer diagnostic collections and provides the output for engineers to read.
This tool is currently using the Plotly Javascript library for visualising key metrics and events, however this has reached some limitations since it was implemented. As such, we would like to perform a feasibility study into replacing this with Apache ECharts instead.
There may be some other Support Operations intern projects occurring during this summer. Of course, we will be very happy to discuss working across multiple projects if there are specific areas of interest that you would like to explore; or, where collaboration with other interns would be beneficial.
This project will look into the feasibility of enhancing an existing production system that is already widely used within Neo4j. As such, the technologies are constrained.
The ideal candidate for this internship would be experienced in, or ready to begin working with the following technologies. For any Neo4j-developed frameworks and technologies, assistance and access to the development teams will be provided so prior experience with these technologies is beneficial but not required.
Specifically on the frontend, we’re currently using:
In addition to this, the frontend will interact with our existing backend REST API service, which is using:
At the heart of the project, the data is produced by the backend analysis system which hosts another REST API service built on:
We really want to ensure your time with us is both engaging and entertaining, so we are always open to discussions regarding any specific areas we can focus on during your internship which help achieve your goals as well as ours.
When applying for this position, please write:
- If there is one project that interests you more than the others
- If you are mostly specialized in front-end or back-end development or if you are equally interested in both
Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information at www.neo4j.com.Last updated: 17 hours ago
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