Onsite Clinical Case Manager - Lyra Health
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
We’re looking for a part time (4 days per week), experienced mental health expert counsellor into our team at an important key client office in central London with occasional travel to other client offices across the UK.
This is a brand-new role and part of an exciting and revolutionary proposition development to ensure gold standard employee mental wellbeing services onsite.
The client office location is a premium employee space with exceptional employee wellness services.
The role will involve supporting our onsite service queries, therapeutically assessing mental health needs, referring onto clinically appropriate therapy, offering immediate support, delivering video/face to face goal orientated therapy sessions and overarching case management services for our clients for end-to-end care. Whilst collaborating and supporting our other global clinical teams and the clients other onsite clinical services as appropriate.
In the role, you’ll be;
· Working with a wide range of presenting issues and severity
· Robustly managing safeguarding and risk cases
· Quickly assessing clinical needs
· Implementing clinically appropriate treatment plans
· Monitoring and case managing your caseload
· Working collaboratively with our clients other onsite clinical services:
– OH, PMI, GP
· Acts as a mental health advocate onsite to promote utilisation of services amongst the population
Responsibilities of the role:
· Provide the first point of contact for service users accessing Lyra Workplace Mental Health service.
· Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
· Complete appropriate clinical, therapeutic assessments to determine the service user needs and implement appropriate clinical care plan.
· Conduct robust risk assessments and swiftly implement risk management plans as required.
· Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services available to the service user via their employer and/or national health service.
· Accurately capture all information on the clinical database pertinent to the clinical management of the case.
· Adhere to all clinical and operational protocols, standards, service levels and procedures.
· Work collaboratively with our internal clinical teams and external stakeholders/providers to ensure effective clinical care. Escalating and supporting cases accordingly.
· Act as the first point of contact at the client site for onsite critical incidents with appropriate support and escalation routes to internal clinical teams/senior clinician.
· Lead and present onsite awareness and psychoeducation training sessions to employees aligned with your scope of practice.
· Liaising with affiliate clinicians for case updates as required.
· Contribute to the service and business development as required to help shape the proposition and drive utilisation and collaboration.
· Play an active role in governance and quality assurance as required.
Last updated: 20 hours ago
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