CX Strategy & Operations Manager - Kong

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

We’re seeking a CX Strategy & Operations Manager with experience in Professional Services or Customer Success operations, ideally within enterprise software. As part of the CX Operations team within Revenue Operations, you'll help scale and optimize our Professional Services, Customer Success, Support, and Education functions.

You’ll be the go-to for CX data, reporting, and analytics, supporting both strategic and tactical initiatives. This role offers broad exposure across the CX team, helping guide execution and drive value for Kong customers.

You’re data-driven, comfortable with complex datasets, and skilled at solving ambiguous problems with a mix of technical expertise and creativity. You thrive in fast-paced, collaborative environments, balance priorities well, and enjoy making a measurable impact.

Last updated: 17 hours ago

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