Enterprise Account Manager, Rosetta Stone

Enterprise Account Manager, Rosetta Stone - IXL

Rosetta Stone, the premier language learning solution for over 30 years, is seeking an Enterprise Account Manager, United States. In this role, you will design and successfully implement Rosetta Stone language training programs, developing strong client relationships, monitoring client usage and communicating the return on investment in Rosetta Stone. You will be assigned to a group of accounts and will be measured based on adoption/usage of Rosetta Stone and client satisfaction. You will manage subscription renewal, upsell, customer retention, and engagement activities in your assigned territory. #LI-TM1

As a Rosetta Stone Enterprise Account Manager, you will oversee accounts across the Corporate, Government and Education sectors. You’ll collaborate closely with Account Executive counterparts to achieve renewal targets and identify growth opportunities. The ideal candidate will possess the ability to influence senior client stakeholders, model strategic account management practices for other Account Managers and coordinate effectively with internal cross-functional teams to drive results.

This is a full time position in our Harrisonburg, VA office.

WHAT YOU'LL BE DOING

Implementation and Client Management

Represent best practices for Rosetta Stone service offerings, Rosetta Stone products and methodology during sales discussions and presentations

Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product adoption, usage, and engagement

Define success plans based on client objectives and partner with key client stakeholders to gain buy-in and support for Rosetta Stone products

Lead Rosetta Stone implementation activities, coordinate, deliver, and track implementation services to achieve retention and expansion goals

Establish periodic reviews with key client stakeholders to gather customer feedback to help improve and enhance product offerings

Identify opportunities to continuously promote Rosetta Stone to client users

Effectively communicate about new products and product improvements that can provide additional value

Proactive outreach to customers with expiring subscriptions through phone, email, and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory; consult on purchasing options, prepare pricing proposals, follow up through close

Understand all facets of Rosetta Stone Language programs - technical and operational, as well as internal Rosetta Stone systems and processes

Develop and manage targeted campaigns to upsell and expand within existing accounts

Internal Collaboration and Coordination

Partner with sales team presale on individual accounts to set expectations, define client success goals, technical requirements, and success plans

Partner with sales team throughout the client lifecycle to achieve renewal targets and identify growth opportunities

Monitor and communicate client feedback to a wide range of internal teams to promote continuous improvement to product and processes

Drive and implement improvements to processes, documents, tools, reports, etc., to benefit team and internal/external clients

Maintain complete, consistent, and quality activity/contact records in our CRM application (Salesforce)

WHAT WE'RE LOOKING FOR

BA/BS from an accredited institution required (Pedagogy, Languages is a plus)

3+ years of account management, customer success and/or professional services experience with B2B software/technology companies (preferably academic/learning software)

Marketing experience, leadership skills and strong relationship management ability

Experience implementing effective customer service/training and/or consulting services

Excellent written and verbal communication, presentation and negotiation skills

Ability to multi-task and communicate effectively in a high paced environment

CRM and IT aptitude knowledge desirable (salesforce.com)

Strong analytical skills (e.g. reporting, excel, data analysis)

Passionate about being a customer advocate with a sense of urgency and energy

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Last updated: 19 hours ago