Customer Support Team Lead

Customer Support Team Lead - Hive

The position

We’re looking for a hands-on leader with strong operational expertise, a tech-driven mindset, and a clear focus on delivering excellent customer support. You’ve led teams in fast-paced environments, know how to prioritize, and keep people aligned on what matters most.

Lead and develop a high-performing customer support team, fostering a strong, customer-first culture

Ensure fast, effective resolution of inquiries while meeting business goals

Optimize daily support operations to improve efficiency and team productivity

Use data to identify inefficiencies, improve processes, and drive meaningful changes

Collaborate across teams (e.g., Product, Operations, Finance) to align on customer initiatives

Stay ahead of e-commerce trends and adapt support strategies accordingly

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

Proven experience leading teams in fast-paced, high-growth environments

Strong operational and tech affinity, with a focus on customer experience

Hands-on, proactive mindset with excellent communication and problem-solving skills.

Ability to analyze data, streamline processes, and improve support outcomes. SQL proficiency a big plus

Structured, organized approach with strong time management skills.

Confidence working cross-functionally and influencing stakeholders at all levels

Our offering

Be part of the Hive.
You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere

Make an impact.
Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us

You will be valued.
We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference

We support your well-being.
Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget

We’ve got you covered.
We provide the operating system, apple hardware, and additional tech equipment you need to do your best work—screens, gadgets, and more.

There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, Madrid, and London and join regular team events such as offsites.

About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.

Last updated: 19 hours ago