Customer Support Specialist (f/m/d)

Customer Support Specialist (f/m/d) - Hive

The position

As a Customer Support Specialist, you will be working onsite in our centrally located Berlin office.

As part of this role, you will:

Join our team of Customer Support Specialists and have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city, and maintain existing relationships in the UK, Germany, France, Italy, and Spain!

Front-line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges

Proactively communicating to go above and beyond for our first customers in a new city

Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them, ensuring our customers have a smooth resolution when it comes to technical bugs

Ensuring all transactions through the app are smooth sailing by reviewing all orders, whilst improving these processes for scaling

Analyze Hive customer processes to identify improvement opportunities, drive their implementation, and scale them globally.

Be the voice of customers with the product and tech team, and work closely with these teams to design new processes as Hive evolves and grows.

"If this role gets you excited, please apply with a cover letter detailing a time you went above and beyond for a customer!"

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment

1-3 years experience, customer-related experience is a plus

Relentless drive and hands-on entrepreneurial mentality

Experience in being part of technical projects is a plus

Experience in designing, building, and executing new processes

Clear, professional, and informative written and verbal communication style

Excellent organization, time management, and prioritization skills

Analytical and loves to dig into the numbers

Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity

Fluent in English and at least one of the following languages (minimum C1): German, Italian, French, Spanish, Dutch

Our offering

Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere

Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us

You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference

We support your well-being. Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget

We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work

There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, Madrid, and London and join regular team events such as offsites.

About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.

Last updated: 18 hours ago