Senior Manager, Operations - Customer Service - Greenlight
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
We are looking for a Senior Manager of Operations, Customer Service to lead our customer service operations across all our contact centers (Atlanta, Bacolod, and Bogota). You will be responsible for the overall service delivery and performance of our call center operations. You will lead the development of operational requirements across all our customer contact channels, as well as new product launches. You will also execute on process improvements, performance management, and technology initiatives to deliver a world class customer service experience at an efficient cost within each part of our customer service funnel.
Last updated: 19 hours ago
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