Senior Technology Partner Manager - London - Gorgias
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
The Technology Partnerships Team is hiring a Senior Technology Partner Manager in London to own our relationships with EMEA-based Technology Companies. As our Technology Partner Manager, you will join a team that focuses on enabling internal and external parties and growing revenue by forging strong partnerships with other leading technology vendors in the e-commerce ecosystem.
This is a revenue-focused role that requires a strategic mindset, strong relationship-building skills, and the ability to engage in-person with partners, attend industry events, and drive business development initiatives. You will be responsible for expanding our partnerships, building joint go-to-market (GTM) strategies, and ensuring our key partners remain engaged and invested in our platform.
This is a critical hire, especially with an upcoming team transition. You'll be stepping into a role with strong foundations but will need to take ownership quickly, as leadership transitions may occur during onboarding.
WHAT YOU'LL DO
- Drive revenue and ARR growth through strategic partnerships with Shopify, BigCommerce, Attentive, Klaviyo, Yotpo, and other tech partners.
- Own and scale partnerships in EMEA, Shopify’s fastest-growing market.
- Build and execute joint GTM strategies with partners, ensuring mutual business success.
- Engage in frequent in-person interactions with partners, including events, dinners, and networking opportunities.
- Develop and refine our partner program, processes, and enablement materials.
- Work closely with Account Managers, Account Executives, and other sales team members to accelerate deals and optimize the sales pipeline.
- Collaborate with internal stakeholders for onboarding new partners and identifying strategic growth opportunities within your region.
WHO YOU ARE
- 3+ years of experience in partnerships, business development, or an external-facing role at a SaaS company (sales, customer success, etc.).
- Experience in the e-commerce ecosystem (Shopify, Klaviyo, Yotpo, Recharge, etc.) is highly preferred.
- Proven ability to drive revenue through partnerships and execute strategic GTM initiatives.
- Self-starter who can adapt quickly and work independently.
- Strong CRM experience (HubSpot, Salesforce, Crossbeam, PartnerStack, etc.).
- Comfortable in a fast-paced, high-growth environment.
- Multi-lingual skills (French, Spanish, German, etc.) are a plus, as this role involves working across EMEA.
- Open to 25-30% travel, particularly within London, Paris, Spain, and Germany.
WHY JOIN US?
- Direct ownership of high-impact partnerships in a fast-growing company.
- Work with top-tier tech and platform partners in the e-commerce ecosystem.
- Join a team with 10-15% MoM growth.
- Be part of a company that values in-person engagement and relationship building.
KPI STRUCTURE & COMPENSATION
- Quarterly revenue quota (Closed ARR and Influenced ARR ), with monthly payouts.
- Performance measured by revenue generation, pipeline growth, and deal influence.
PERKS & BENEFITS
- 🏖️ 4-week vacation
- 🤕 Paid sick leave
- 🧸 Paid parental leave (16 Weeks)
- 💻 MacBook Pro
- 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- 💆🏻♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
- 📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
This role will be Remote in London.
MORE COOL THINGS TO KNOW ABOUT GORGIAS... 😁
- Raised our Series C-2 for $29M https://finance.yahoo.com/news/gorgias-raises-29m-funding-lead-120000497.htmlin May 2024
- We have a 4.3 rating on Glassdoor https://www.glassdoor.com/Overview/Working-at-Gorgias-CA-EI_IE2320711.11,21.htm & 4.7 Comparably culture score https://www.comparably.com/companies/gorgias
- Hear directly from customers https://apps.shopify.com/helpdesk#reviews why they love Gorgias
- Meet the team https://www.gorgias.com/about-us/meet-the-team and explore other jobs https://www.gorgias.com/about-us/jobs!
- Discover the Gorgias Platform https://www.youtube.com/watch?v=1vmZr3yD4yE
- Learn about our Compensation Policy https://www.gorgias.com/blog/international-saas-salary-calculator
DIVERSITY, EQUITY, AND INCLUSION AT GORGIAS
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!
Last updated: 15 hours ago
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