Senior Global Operations Associate - Flexport

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Senior Operations Associate, Trucking

The opportunity:

Brokerage Operations is critical to Flexport’s trucking success. The Brokerage Ops team works alongside the Convoy technology, which was recently acquired by Flexport. The team and platform are the bridge between the old way of connecting shippers to carriers (buy low, sell high through person to person interaction), and the new way (instantly matching the right truck for each shipment through technology). Brokerage Ops oversees the carrier acquisition process and is the face of Flexport to FTL carriers. We have the ability to sell freight quickly and negotiate effectively, simultaneously introducing the technology that will help trucking companies streamline & scale their business.

The team comprises people from diverse backgrounds and ways of thinking. We've had great people join us from logistics backgrounds, tech sales, military, operations, and plenty of others. We hire people who fit the attributes and values that we hold in high regard such as outcome ownership, hustle, humility, and great communication.

You will:

Manage carrier acquisition and allocation for a geographical marketplace of shipments
Prioritize, price, and market shipments on a tight schedule
Work directly with trucking companies to match shipments at the best rate to the market, being accountable for truck cost and on time performance
Understand market trends, dynamics, and rates to effectively negotiate price with carriers
Source, develop, and manage expectations for Carriers, providing industry best customer service
Identify trends in data and analyze the cause in order to improve core metrics
Occasionally work outside your own marketplace depending on team priorities
Provide support and guidance to internal operations and sales team members
Work holidays and weekends as needed

You should have:

Bachelor's degree (or 4+ years of relevant experience)
0-5 years of operations or client facing experience; preferably in transportation
Great written, verbal and cross-functional communication skills
Ability to self motivate, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.
Ability to make informed decisions using data
Experience in Excel, SQL, or startup/tech is a plus

#LI-hybrid

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.

The US base salary range for this position (exclusive of bonus, equity and benefits):

$59,000—$74,000 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Last updated: 19 hours ago

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