Senior Staff Technical Product Manager - Business Systems - FiveTran
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Senior Staff Technical Product Manager to build and deliver our internal systems roadmap, functioning as a generalist to deliver solutions across internal projects such as internal self-service systems, AI chatbot initiatives, IT systems enhancements, and cross-functional technical solutions supporting teams like Revenue, Support, Finance, Legal, Product, Engineering, and other internal operation teams.
Systems Engineering is a new and growing organization within Fivetran, charged with designing, implementing, configuring, and maintaining the internal systems that power our operations. Our products are systems that support other Fivetranners, and our journey is just beginning!
In this role, you’ll also play a critical role in defining systems architecture requirements, ensuring that technical designs align with business processes and scalability needs.
This position is ideal for a natural problem solver with a solution-oriented mindset, who excels at considering the interplay of people, processes, and technology to deliver impactful results.
This is a full-time position based out of our Oakland, CA office.
Technologies You’ll Use
You’ll work with a range of technologies to guide your team and collaborate with cross-functional stakeholders. This includes internal tooling, AI/ML frameworks, product self-service platforms, Salesforce, Finance solutions, and enterprise-grade integration tools. A strong technical foundation is preferred; for example, SQL proficiency, familiarity with general-purpose programming languages, and experience with APIs and systems integrations.
What You’ll Do
Roadmap Development
- Identify and prioritize opportunities to enhance internal systems and business processes.
- Develop detailed product requirements for projects that fall outside CRM or FinSys directly, such as self-service tools, Customer Support, Legal, HR, AI chatbot initiatives, and internal systems infrastructure improvements.
- Balance the roadmap between delivering new functionality, addressing technical/process debt, and ensuring alignment with overall business strategy and scalability goals.
Systems Architecture and Integration
- Partner with engineering teams to define system architecture requirements that support scalable and efficient integrations between self-service product platforms, CRM, and Finance systems.
- Provide guidance on designing robust system integrations, data flows, and APIs to enable seamless data sharing and process automation across platforms.
- Evaluate and recommend tools, frameworks, and solutions that align with the long-term architectural vision of the organization.
Execution and Delivery
- Collaborate closely with internal stakeholders and technical teams to drive the execution of roadmap initiatives.
- Lead the planning, scheduling, and tracking of project timelines and milestones, using appropriate tools and techniques.
- Provide hands-on management of critical projects, ensuring they meet goals, deadlines, and quality standards.
Stakeholder Management
- Partner with cross-functional teams across Product, Engineering, CRM, Finance, IT, Legal, HR, and Customer Support to define business requirements and align on project goals.
- Establish clear communication frameworks to ensure alignment on expectations, progress, and feedback throughout the project lifecycle.
Process Improvement and Innovation
- Identify opportunities for process optimization and automation, particularly within self-service and systems integration projects.
- Foster a culture of continuous improvement by iterating on tools, workflows, and best practices.
- Stay informed about emerging technologies and trends to identify opportunities for innovation.
Metrics and Analysis
- Establish and monitor KPIs for the systems you own, using data insights to guide prioritization and evaluate project impact.
- Analyze the outcomes of system enhancements and integrations, providing detailed reports to stakeholders on health and progress.
Skills We’re Looking For
- 8+ years of experience as a Technical Product Manager, Technical Program Manager, or similar role.
- Proven success managing cross-functional projects with complex technical requirements and diverse stakeholder groups.
- Adaptability and ability to work through ambiguity in a fast-paced environment.
- A natural problem solver with a solution-oriented mindset, able to balance people, processes, and technology to deliver practical and scalable results.
- A generalist with a strong technical background that can flex into a wide variety of complex initiatives.
Product Management
- Exceptional ability to translate business challenges into actionable technical requirements.
- Adept at prioritizing initiatives, balancing short-term alignment with long-term scalability.
- Excellent organizational skills to manage multiple projects and competing deadlines.
Technical Acumen
- Deep understanding of enterprise-grade systems architecture, including APIs, integrations, and data pipelines.
- Experience collaborating with engineering teams on system design, data flows, and technical solutions.
- Proficiency in SQL, general-purpose programming languages, and technical documentation.
Decision-Making and Analytics
- Strong data-driven decision-making skills, leveraging insights, research, and business cases.
- A customer-focused mindset, ensuring that all technical solutions deliver measurable value.
Agility
- Experience with Agile or Scrum methodologies and a track record of delivering high-quality projects on time.
Bonus Skills
- Experience with product self-service systems or AI chatbots.
- Familiarity with CRM systems (e.g., Salesforce) and Finance systems (e.g., Netsuite) and the internal processes they support.
- Public company experience and an understanding of governance and process controls.
- Technical experience with API integrations and automation tools.
By stepping into this role, you’ll play a pivotal part in shaping the architecture and capabilities of Fivetran’s internal systems, ensuring they scale seamlessly to support business growth and innovation.
#LI-KM3 #LI-HYBRID
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
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Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
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Last updated: 17 hours ago
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