IT Manager - Extend

About Extend:

Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service.

Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.

Role Summary:

As an IT Manager at Extend, you will be responsible for leading a team of IT Professionals, designing technology solutions for a fast growing corporate start-up, and collaborating across department lines to understand Extend’s technology goals. This role requires an individual with strong leadership and communication skills with a proven track record of technical problem solving.

What You'll Do:

Lead, hire, mentor, and assist a growing team of IT Professionals that work directly with partners throughout the Extend organization to provide technical support and build corporate infrastructure
Drive critical IT projects that continually modernize Extend’s technology stack, improve productivity, and enable new solutions
Collaborate across departments with leaders throughout the organization to develop solutions that best fit their needs and ensure seamless integration
Ensure Extend’s compliance with cybersecurity best practices, SOC controls, and industry regulations
Work hands-on to address complex technical issues and act as an expert in the IT technologies that Extend utilizes
Develop IT budgets, foster vendor relationships, and drive the technology procurement process for Extend

What We Are Looking For:

4+ years of experience in an IT Engineering role
4+ years of experience in leading projects or teams
Excellent written and verbal communication abilities
Deep understanding of IT technology fundamentals and best practices
Proven track record of collaboration across departments and ability to solve for ‘the bigger picture’ of the organization
Ability to lead, organize, and drive transformational technology projects
Ability to perform in a high energy environment with dynamic job responsibilities and priorities
Proficiency with common software solutions for managing Corporate IT such as Okta / JAMF / Google Suite

Nice to Haves:

Certifications such as CISSP, ITIL, PMP
Experience or Certifications with AWS

Expected Pay Range: $140,000 - $155,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

Working with a great team from diverse backgrounds in a collaborative and supportive environment.
Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Very generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.

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Last updated: 18 hours ago

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