Principal Curriculum Manager - Product - Datadog

As a function of Datadog’s Go-to-Market (GTM) Enablement department, the Technical Solutions (TS) Enablement team assists with knowledge sharing, continuing education, training materials, and maintaining internal processes for our in-house product experts. Our GTM Enablement org works with a best-of-breed product that solves real problems for our customers. We assist with sharing technical and product expertise with the Technical Solutions team through demos, e-learning, live training, documentation, and ongoing support. 

Datadog is looking for a strategically focused Technical Solutions Enablement Product Curriculum Manager to build, deploy, and manage an enablement program that ensures our Technical Solutions teams have the tools and skills to sell and support our ever-evolving products. In this role, you will partner with key marketing, product and sales stakeholders to build an end-to-end enablement curriculum and create best-in-class programs for Datadog GTM teams. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Work closely with product marketing, product management, and Technical Solutions Field teams and Technical Solutions Operations teams to understand product status and roadmapping, timelines, and other enablement requirements for the Datadog Technical Solutions audience.

• Lead cross-functional working groups with Product Management and Product Marketing and other stakeholders to design product onboarding, everboarding, on-demand resources, and manager development programs for our technical solutions audiences.

• Design and implement a standardized learning path for existing Datadog products that includes informational courses as well as prescribed hands-on exercises.

• Ensure all product enablement content is delivered effectively, efficiently, and meets the needs of Technical Solutions learners.

• Manage the creation and upkeep of product content; working closely with technical subject matter experts to identify, create, and update technical product learning content.

• Partner with Product Management and Product Marketing to design and operationalize scalable ways to introduce new product updates, launches, and coach Technical Solutions teams on how to position and sell key products.

• Participate in the field product prioritization process, acting as a trusted advisor, briefing leaders on upcoming releases, and providing an initial point of view.

• Advise on the implementation of content leveling structure, mapping existing and new content to consistent levels of depth and complexity.

• Design, track, measure, and innovate efficiency and efficacy of training, tools, and processes for product enablement programs. Drive recommendations for ongoing improvements across stakeholders.

• Build and manage ongoing training and certification programs (demo training, advanced product certification, specialized product tracks, etc.) for various teams, and establish the cadence/need for recertification.

• Design virtual, in-person, on-demand, and ad hoc learning experiences and resources to support a dynamic and blended approach.

• Uplevel the Technical Solutions Enablement team around products and support the delivery of product training when needed.

Who Are You:

• 8-10+ years of related experience, including:

  • Deep familiarity with Datadog products and offerings

  • 4+ years in a customer-facing technical role (support engineering, sales engineering, technical account management, etc), technical enablement, product development, and/or product marketing 

• Experience with stakeholder management

• Experience working with or on product teams

• Experience in a Technical Solutions role or with Technical Solutions Enablement

• Ability to build labs and sandbox environments to provide hands-on learning content

• Ability to solve both technical and non-technical problems independently and deliver solutions to others

• High ownership: you won’t be satisfied until every GTM function achieves their potential

• Outstanding verbal and written communicator: you make the complex simple

• Team oriented and empathetic: you can work with analysts, engineers, reps, whomever! 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Bonus Points:

• Project management experience delivering quality product on short timeframes

• Experience developing dynamic and engaging trainings for various audiences

• Experience enabling technical people/engineers particularly with a structured methodology

• Experience building scalable programs for large, high-growth companies

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Last updated: 4 hours ago