Do you enjoy working for a global company?
Are you interested in providing customer success in the aviation industry?
About our Business
At Cirium we are proud. Proud of our heritage, since 1909, and proud of the future business we are building together. Our people are at the centre of who we are. Whatever your background you are welcome. We are looking for talented and dynamic team players who focus on delivering successful outcomes.
Cirium brings together powerful data and analytics to keep the world moving. We match an intrapreneurial approach with decades of experience in aviation and air travel. Enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more to accelerate digital transformation. Be part of our mission and strategy to activate data fluency around the industry. With us, you will drive change, work with the industry’s most talented people and advance your career opportunities.
About our Team
A close team of Commercial professionals dedicated to effectively maintain our sales and brand holding in Japan, whilst delivering on new commercial opportunities throughout the region. We work closely with the local and global teams for maximum collaboration.
About the Role
Customer Success Executive (CSE) will be responsible in managing existing accounts managed by Business Development Managers in Japan & Korea team.
We are looking for CSE’s who can demonstrate the ability to take the initiative to support customers and assist them to maximise value in relationships. A passionate individual who will join a growing team to deliver our vision of accelerating digital transformation in the global aviation industry.
Responsibilities
Developing and maintaining relationships with users across the Cirium’s client base to understand their business objectives
Supporting the user on-boarding process and periodic training of users
Analysing usage reports to plan outreach to increase users’ engagement and overall user satisfaction.
Collaborating with cross functional partners like product, support & sales to extend positive customer experience
Working with account managers and regional client supports to highlight retention risks and upsell opportunities
Keeping abreast of industry updates and competitor activities to derive the impact this would have on Cirium’s solutions.
Requirements
Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
Able to effectively communicate (both verbal and written) In Japanese and English, and can influence across global locations and teams, listening and challenging collaboratively.
Excellent inter-personal skills. Good in network building and account management
Highly self-motivated, organized and be able to manage own time with numeracy and analytical skills.
IT literacy. Experience in handling CRM tool (e.g. Salesforce) is a plus
An aviation background, Korean language ability and previous experience in customer support/training environments are all advantageous but not mandatory.
Learn more about the LexisNexis Risk team and how we work here
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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Last updated: 14 hours ago
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