Disputes Senior Analyst - Brex

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

The Operations team is the bridge between our products and our customers. Our priority is to keep our customers happy and their businesses protected, while communicating vital information to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with the Risk, Compliance, Data, and Engineering teams to allow Brex to scale efficiently, keeping quality top of mind.

What You’ll Do

This role will be based in our San Francisco office. You must be willing to work in the office at least 2 days per week on Wednesday and Thursday, starting the week of January 6th, 2025. Employees will be able to work remotely for up to 4 weeks per year.As part of the Disputes Team within Payment Operations, you will be responsible for supporting the day-to-day queues and working closely with our BPO team.

You will be able to identify Transaction Fraud as an SME and have a deep understanding of Chargebacks, including Pre-Arbitration. You will establish yourself as a main point of contact on complex cases. To aid our customers, you will provide case guidance to our BPO team and communicate with internal stakeholders (including Fraud Operations, Customer Support, and Engineering) on cross functional efforts.

Beyond responsibilities within the scope of the core queue, you will engage in project work to improve workflows and the customer experience.

Where you’ll work

This role will be based in our Salt Lake City office. You must be willing to work in office at least 2 days per week on Wednesday and Thursday, starting the week of January 6th, 2025. Employees will be able to work remotely for up to 4 weeks per year.

Responsibilities

Be an SME and main point of contact for complex cases. This includes providing guidance and making decisions in day-to-day operations of Disputes, Pre-Arbitration, and Re-Billing
Analyze business inefficiencies and propose solutions to leadership
Own specific tooling improvements, which can include the implementation and the long-term expertise of the changes
Work with cross-functional teams to resolve complex issues and drive change through process improvements
Adhere to regulatory and legal requirements

Requirements

Bachelor's degree
At least 1-2 years experience in Disputes (including Pre-Arbitration)
Proven ability to navigate ambiguity and bring clarity to complex cases
Ability to thrive in a fast-paced environment while successfully adapting to change
Proven ability to work collaboratively with cross-functional teams as well as independently
Excellent communication and writing skills, with the ability to lead the standard of case documentation and present insights to leadership
May travel 1-2 times per year for team offsite and BPO visits in India
Must be willing to work in the office 2 days per week on Wednesday and Thursday

Bonus points

Strong understanding of Salesforce
Experience in data tools such as Looker or Tableau
Experience using Mastercard Connect

Compensation

The expected salary range for this role is $61,600- $77,000. However, the starting base pay will depend on several factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Last updated: 17 hours ago

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