Sr. Community Content and Engagement Specialist - Articulate
The Sr. Community Content & Engagement Specialist is primarily responsible for on-the-ground engagement of community members within the forum environment of our member community, E-Learning Heroes (ELH). They are responsible for crafting and maintaining a community content and engagement calendar whose objective is to seed and escalate engagement by existing members as well as broaden the scope of ELH membership across Articulate’s customer base, making use of both our native community environment (Khoros) and other broadcast tools (such as email or in-app). This is a mid-level position that is responsible for taking a strategic eye toward creating engagement opportunities that connect to the community team and the company’s desired business outcomes. Additionally, this contributor is responsible for managing and moderating the forum according to ELH guidelines. This contributor will also be responsible for identifying and implementing opportunities to create or re-package content (i.e., articles, training materials, etc) to feed member engagement outcomes.
Internally, this contributor is responsible for collaborating with Articulate’s staff to identify opportunities to amplify staff participation to feed community goals. As the primary on-the-ground participant in the forum, this individual is also responsible for flagging opportunities for Articulate to gain value from user-generated content within the community, ranging from research opportunities, cross-sell and upsell opportunities, content collaboration, and more. Within the community team, this contributor collaborates closely with the Community Programs Manager to ensure layered break-out depth-engagement programs make an engagement impact on the broader community.
Last updated: 17 hours ago
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