Senior Customer Success Manager - AppsFlyer

At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Senior Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

What you’ll do:

• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have:

• 5+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
• Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players especially in the gaming sector
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Excellent written and verbal communication skills for technical and non-technical audiences
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

At AppsFlyer, we’re committed to building a diverse and inclusive workplace. Don’t meet 100% of the qualifications? if you’re excited about this role and believe you have the skills to succeed, we encourage you to apply.

Bonus Points

• Introduced by an AppsFlyer team member

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.

Last updated: 19 hours ago