Customer Engagement Manager - AppsFlyer

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

This is an opportunity to reach AppsFlyer’s customers at scale.  In this role, you will help customers overcome onboarding challenges, communicate best practices, and influence workflow processes to maximize customer success.  You will keep customers ahead of the curve by sharing new product releases or content relevant to their businesses. This role will also listen to customer feedback to improve documentation and video tutorials. This position has a significant impact on customers' first impressions as they complete their onboarding and identify the benefits of AppsFlyer.

** Please submit CVs in English **

What you’ll do:

• Provide support to customers on all levels; from onboarding, product adoption, and business aspects (renewals)
• Understand and assess customer needs to identify upsell opportunities
• Consistently grow and maintain revenue across existing clients 
• Educate customers with marketing materials and product documentation
• Gather customer feedback and share it with relevant internal teams
• Introduce and train on new features

What you have:

• 2+ years of experience with digital marketing / Saas products / sales development
• Excellent multi-task management, prioritization, and time management skills 
• Excellent communication and collaboration skills
• Fluent in written and spoken Spanish 
• Fluent in written and spoken Portuguese 
• Business proficiency in written and spoken English 

Bonus Points: 

• Preferred experience in servicing SaaS products 
• Preferred experience with mobile advertising 

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Last updated: 19 hours ago