Trading Services Specialist - Alpaca Markets

Your Role:

As an Electronic Trading Coverage, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, and FIX sessions. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations. Collaborating with trading operations desks, IT, and compliance teams, you’ll resolve issues and offer relevant market insights. Additionally, you will ensure all trading activities comply with regulatory requirements while identifying and addressing potential risks. Your role will also involve gathering client feedback to enhance services and tools.

Key Responsibilities:

Customer Support:

• Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
• Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
• Assist clients with troubleshooting and technical issues to ensure seamless operations.

Relationship Management:

• Build and maintain strong relationships with enterprise clients, understanding their operational needs and priorities.
• Conduct regular check-ins and reviews to ensure client satisfaction and proactively address any concerns or challenges.

Trading Services:

• Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
• Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
• Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.

Collaboration and Feedback:

• Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
• Collect client feedback and share insights with product development and management teams to refine services and tools.

Compliance and Risk Management:

• Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
• Proactively identify and address potential risks associated with client operations and trading processes.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• At least 2-3 years of experience in brokerage operations, clearing, or a related field.
• Proven experience in customer support, relationship management, and trading services.
• Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
• Must either possess the JSDA Sales Representative Class 1 qualification at the time of hire or acquire it within 3 months after the hire date
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent English written and verbal communication skills to interact with internal and external stakeholders.
• Proficient verbal communication skills in Japanese to engage with stakeholders.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• High ethical standards and a commitment to maintaining confidentiality.

Last updated: 4 hours ago