Program Manager, Professional Services - Airtable

As a Program Manager within Airtable's Professional Services organization, you will manage and deliver complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, customer satisfaction, and long-term business value. As the first EMEA team member in this role, you will also help define the PMO function as we continue to grow.

What you'll do

• Program Management: Lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach
• Client Engagement: Build and maintain strong relationships with key stakeholders -  including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities.
• Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.
• Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
• Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
• Steerco Communications: Provide regular project updates to key senior stakeholders within Airtable and the customer
• Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.
• Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.
• Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation.

Who you are

• Experience: 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
• Education: Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.
• Office Arrangement: Weekly hybrid working setup
• Travel: Willingness to travel up to 20% of the time
• Skills:
• Strong understanding of project management methodologies and tools.
• Excellent leadership and team management skills.
• Superior communication and interpersonal abilities.
• Proven ability to manage multiple projects simultaneously.
• Experience with Airtable or similar Saas collaborative tools is a plus.
• Experience building a PM function from the ground up with a willingness to work through ambiguity

• Attributes:
• Strategic thinker with a client-centric approach.
• Highly organized with keen attention to detail.
• Adaptive to changing priorities and able to thrive in a fast-paced environment.
• Strong problem-solving capabilities and a proactive attitude.
• Passion for building and testing new processes.

What We Offer 

• In addition to NHS coverage, you will have access to supplemental  insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness, wellness and more (£150 / month) 
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools for legal support

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people.  We take great pride in holding everyone accountable for treating each other with dignity and respect. 

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

Last updated: 23 hours ago