Customer Support Operations & Strategy, Systems Specialist - Aircall

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for a talented Systems Specialist to join our Support Operations and Strategy team. Our team ensures that our Customer Support function delivers amazing experiences to Aircall users and continues to improve our offerings and capabilities as Aircall continues to rapidly grow.

Our mission statement:
- Deliver world-class customer and employee experiences
- Thrive on operational excellence no matter if it is a simple task or a very large project
- Drive feedback channels and strong communications within an data-driven environment
- Foster and drive a customer-obsessed culture at Aircall

As an integral part of the Customer Support organization, we are responsible for delivering improvements and identifying opportunities for Aircall to strengthen its position within the market. We’ll achieve this as a team with projects, ongoing expert management of our ecosystem and working closely with cross-functional teams.

Last updated: 17 hours ago

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